How your business’ ‘warmth score’ can help with customer complaints
In a new study, every percentage-point increase in brand warmth was linked to a 4% increase in the proportion of feedback reports.
This column is about how a plucky local iced coffee beat the biggest beverage brand in the world. We’ll come back to that shortly, but fir…
Maybe Elon Musk is writing a script for a movie called ‘How To Make $44 Billion Disappear’. And in the latest scene, the bad guy takes a blo…