Employment Hero debuts SmartMatch amid concerns over AI and recruitment bias

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Employment Hero CEO and co-founder Ben Thompson. Image: Supplied

Employment Hero has launched SmartMatch, an AI tool the company says is designed to revolutionise how SMEs connect with potential employees. However, this advancement comes amid growing concerns about AI’s role in the job market, especially regarding bias and access to opportunities.

According to Employment Hero CEO and co-founder Ben Thompson, SmartMatch taps into the vast but often overlooked “hidden job market” by leveraging artificial intelligence to match job seekers with suitable roles, particularly in the small to medium business spaces. This is based on their skills and career aspirations, without relying on traditional job advertisements.

“With SmartMatch, job seekers are able to access a greater pool of jobs and even apply for opportunities that may not be listed elsewhere,” Thompson said to SmartCompany.

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