“We have let people down”: Incy Interiors owner apologises during ‘final’ sale

Incy interiors

Source: Incy Interiors

The owner of embattled furniture brand Incy Interiors has apologised to customers for lengthy delivery delays and says the retailer will work to fulfil all outstanding orders before shutting up shop.

Owner Tom Fitzpatrick surprised customers on Saturday when he announced Incy Interiors will hold its final sale until August 25, 2024, before ceasing trading on August 26.

The shock announcement comes after Fitzpatrick took ownership of the long-running business earlier this year, and amid ongoing complaints from customers who have not received orders for costs, changing tables and nursery furniture.

For months, customers of Incy Interiors have complained of missed delivery dates and difficulties receiving refunds from the retailer.

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