‘Multiple systemic failures’: Telco cops $100,000 fine for breaching anti-scam laws

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Source: Unsplash/ Priscilla Du Preez

A telco has been fined more than $100,000 for failing to prevent mobile number fraud and reduce scam text messages over a five-year period.

The Australian Communications and Media Authority (ACMA) handed a $106,560 fine to Telnyx after its investigation revealed the firm allowed for at least 4666 texts from companies using their business name as the sender ID, rather than a phone number, without checking they were not scams.

Telnyx was also found to have not given critical customer data to a database used by triple-zero teams to help find people in emergencies, or to alert services warning mobile users of bushfires on more than 3200 occasions between 2017 and 2022.

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