Source: Facebook/Noni B
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Mosaic Brands is facing legal action for allegedly breaching the Australian Consumer Law by failing to deliver “several hundred thousand products” to its customers within advertised timeframes.
The Australian Competition and Consumer Commission (ACCC) commenced proceedings in the Federal Court alleging that the fashion retailer dispatched over 26% of orders from its warehouses as long as 20 days – and in some cases more than 40 days – after the purchase date.
This is in contrast to the company’s committed delivery timeframe promoted online of two to 17 business days from the purchase date.
The delayed deliveries subject to the court action occurred between September 23, 2021, and March 31, 2022.
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