During times of uncertainty, it is important to keep lines of communication open. But how honest should business owners be with their clients, customers, shareholders, board members and contractors about their struggles in this time of crisis?

Mina Radhakrishnan

:Different co-founder

LinkedIn

We’ve been really open with our property owners from the get-go, especially with communicating our policies, including how our rent guarantee works and explaining things we can’t do at the moment, given the situation we’re all in.

When you’re in the business of managing properties, visiting the homes of thousands of Aussies is something you do day in, day out. From open homes, to routine inspections and maintenance requests, our field team needs to be in contact with tenants to get their jobs done, and this often includes face-to-face interaction.

With the outbreak, we’ve had to quickly adjust our approach and our property owners were the first to know.