Do you have these 10 qualities of accountable people?

Some lazy types among us can confuse accountability with being held to account, and will avoid it like the plague. They fail to realise the following qualities are the hallmarks of excellent, must-have employees.

1. Answer emails and requests

In an era of increasing rudeness and indifference, it is a rare pleasure to receive clearly written and polite emails, and answers to requests. ‘Dan from Optus’ demonstrated this wittily and politely in his social media strategy not long ago when dealing with customer complaints – and got results well beyond those achieved by other telcos (and possibly a lot of job offers too!).