Telecommunications Archives - SmartCompany

3G shutdown: Tyro, Ombudsman urge small businesses to act before it’s too late

Eloise Keating — Wed, 24 Jul 2024 04:55:55 +0000

Payments provider Tyro and the Small Business Ombudsman have urged small businesses to switch from the 3G mobile network before it is turned off.

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Telstra’s business plans just got more expensive

Tegan Jones — Wed, 10 Jul 2024 01:27:07 +0000

Telstra's new price hikes will unfortunately affect small businesses, with plans set to rise between 4.2% and 4.8% over the next few months.

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Southern Phone fined $244,000 for failing to handle customer complaints

Tegan Jones — Wed, 22 May 2024 00:02:32 +0000

Southern Phone Company Limited has been fined $244,140 by ACMA for failing to adequately manage customer complaints.

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As hacks and scams hit small businesses, ASBFEO calls for new digital media dispute service

David Adams — Wed, 24 Apr 2024 02:21:02 +0000

Small businesses locked in dispute with social media giants deserve further support, the SME ombudsman says, calling for a new arbitration service capable of taking the fight to powerful digital platforms.

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NetComm Wireless granted creditor meeting extension as potential buyers close in

Tegan Jones — Tue, 16 Apr 2024 02:11:00 +0000

NetComm Wireless has landed a three-month extension to its convening period for its second creditors meeting after entering voluntary administration.

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Australian telco supplier NetComm Wireless enters voluntary administration

Tegan Jones — Tue, 19 Mar 2024 05:37:07 +0000

Telco equipment supplier NetComm wireless has entered into voluntary administration after operating for over 40 years.

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Optus outage: 20% of complaints to ombudsman were from small business

Maeve Bannister — Thu, 08 Feb 2024 00:47:03 +0000

The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, was behind an influx of complaints.

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Uber launches ‘over the phone’ service in a bid to appeal to senior Aussies

Jennifer Dudley-Nicholson — Mon, 05 Feb 2024 22:31:14 +0000

Uber has revealed plans to launch a phone-booking ride service in a bid to appeal to Australians over 65 who do not use ride-sharing services online.

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Telco slapped with $260,000 fine over customer ID rules breach

Kat Wong — Tue, 16 Jan 2024 22:38:59 +0000

Australians who lost tens of thousands to SIM card fraud now have retribution after their telco was fined over compliance failures that led to the scam.

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‘Multiple systemic failures’: Telco cops $100,000 fine for breaching anti-scam laws

Andrew Brown — Wed, 20 Dec 2023 22:01:10 +0000

A telco has been fined more than $100,000 for failing to prevent mobile number fraud and reduce scam text messages over a five-year period.

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